Terms of Use
Last Updated: 21/02/2025
Welcome to Chowhere!
By using the Chowhere platform ("Platform"), you agree to these Terms of Use. These terms apply to all users, including customers (ordering food) and vendors/restaurants (listing and fulfilling orders). If you do not agree, please do not use the Platform. If you have any questions, contact us at [email protected].
1. General Terms
- These terms govern your use of Chowhere's website and mobile app, including ordering food, interacting with vendors, and participating in social features.
- By using the Platform, you accept these terms. Violating them may result in account suspension or termination.
- We may update these terms occasionally and will notify you via email or in-app alerts. Continued use means you accept any changes.
2. Our Services
What We Do:
- Chowhere connects you with food vendors/restaurants. We do not prepare, package, or deliver food.
- We do not guarantee food quality, safety, or vendor accuracy.
- We do not endorse any vendors unless explicitly stated.
Social Features:
- Customers can rate, review, and share food experiences.
- Vendors can create profiles and interact with customers.
- Chowhere may moderate or remove inappropriate content.
3. User Accounts
Customers
- You must create an account with your name, email, phone number, and delivery address to place orders.
- You are responsible for providing accurate information and securing your account.
Vendors
- You must register a business account, provide proof of business, contact details, and update your menu/pricing regularly.
- Vendors are responsible for fulfilling orders and maintaining food safety standards.
Account Termination
- You can delete your account at any time.
- Chowhere may suspend or terminate accounts for fraud, false information, or policy violations.
4. Payments & Refunds
Payment Processing
Customers pay through Chowhere’s Platform using debit cards, wallets, or bank transfers.
Funds are held in vendors’ in-platform wallets and transferred per agreed terms (e.g., weekly).
Refunds & Cancellations
Vendor Cancellations
If a vendor cancels an order after payment, Chowhere will issue a full refund to the customer.
Customer Refund Requests
- Incorrect or Mixed-Up Orders: Report the issue immediately via contacting support.
- Untampered Orders: The order must remain as delivered and not be consumed or altered.
- Undelivered Orders: Refunds may be requested if an order is not delivered due to vendor or logistics issues.
- Quality Issues: If the food is spoiled or does not meet acceptable quality standards, Chowhere will investigate and may offer a refund.
Refund Process
- Issues must be reported within 24 hours of receiving the order.
- Customers must provide clear photos/videos as evidence.
- Refund requests will be reviewed within 48 hours.
- Approved refunds may be issued as:
- Platform credits for future orders.
- Original payment reversal, depending on the payment method used.
- Some refunds may require the customer to return the order before processing.
Non-Refundable Cases
- Incorrect delivery details provided by the customer.
- Delays caused by traffic, weather, or unforeseen external factors.
- Partial consumption of food before reporting an issue.
- Personal taste preferences or ordering mistakes by the customer.
Dispute Resolution
If you disagree with the refund decision, you may escalate the complaint by contacting [email protected] within 48 hours of receiving the decision.
Chowhere will reassess the claim and provide a final resolution.
5. Orders & Delivery
- Customers place orders via the Platform, which forms a binding contract between them and vendors.
- Vendors are responsible for ensuring safe and timely deliveries using third-party services or their own drivers.
- Chowhere is not liable for delays caused by traffic, weather, or third-party logistics.
- If a delivery issue arises, customers must report it within 24 hours with relevant evidence.
6. Intellectual Property
- Chowhere owns all rights to its platform, including design, logos, and software.
- Users retain ownership of their content (e.g., reviews) but grant Chowhere a license to display it.
- Unauthorized use, modification, or redistribution of Chowhere’s content is prohibited.
7. Liability & Disclaimers
- Chowhere is not responsible for vendor actions, including foodborne illnesses or order errors.
- The Platform is provided "as is" without warranties regarding uninterrupted service or content accuracy.
- Liability is capped at the total fees paid by the user in the past six months.
8. Dispute Resolution
- Customers must report disputes within 24 hours of an issue occurring.
- Chowhere will investigate disputes and may issue refunds or vendor penalties.
- All disputes are governed by the laws of Nigeria.
9. Privacy & Data
- We collect personal data as outlined in our Privacy Policy.
- Social features may publicly display usernames, reviews, and profile information.
10. Prohibited Activities
- Users must not engage in fraud, harassment, or any illegal activities on the Platform.
- Manipulating reviews or ratings is strictly prohibited.
- Impersonation and sharing of login details are not allowed.
For full details, refer to our Privacy Policy. If you have any questions, contact us at [email protected].