Privacy Policy

Last Updated: 21/02/2025

Welcome to Chowhere! Chowhere Logistics Limited ('Chowhere,' 'we,' 'us,' or 'our') operates a platform that connects customers with vendors/restaurants for food delivery services. We value transparency and are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information. By using our platform, you consent to these practices.

1. Changes to This Policy

We may update this policy to reflect changes in law, technology, or our services. Updates will be posted on our platform. Continued use constitutes acceptance of the updated policy.

2. Information We Collect

• Account Information: Name, email, phone number, and delivery address.
• Order Details: Payment information (processed securely via third-party gateways) and order history.
• Social Interactions: Reviews, ratings, profile pictures, and chat logs.
• Location Data: GPS, Wi-Fi metadata, and IP address (to recommend nearby vendors).
• Customer Support Interactions: Communications via email, in-app chat, or phone (may be recorded for quality assurance).
• Vendor Information: Business name, tax ID, bank details, and menu data.

3. How We Use Your Information

• To Fulfill Orders: We share customer names, addresses, and contact details with vendors for delivery purposes only.
• To Improve Services: We analyze usage trends and personalize recommendations.
• For Social Features: Public reviews and ratings are displayed on vendor profiles.
• To Communicate: We send order updates and promotions (opt-out available).
• For Dispute Resolution: We share order history and chat logs only between involved parties.

4. Data Sharing

• Vendors: To fulfill orders (vendors must protect and use data only for delivery).
• Third Parties: Payment gateways, delivery partners, and analytics providers.
• Legal Authorities: When required by law or to protect our rights.

We do not sell your data.

5. Security & Breach Notification

• Encryption: We use SSL for data transmission and follow secure storage practices.
• Breach Response: We will notify affected users via email within 72 hours in case of a data breach.

6. Children’s Privacy

Users under 13 require parental consent. Minors aged 13–17 may use the platform with caution.

7. Your Rights

Under Nigerian law, you may access, correct, or delete your data. You can withdraw consent by contacting [email protected] or opt out of marketing communications.

8. Vendor Data Practices

Vendors may have their own privacy policies. Chowhere is not responsible for their data handling practices.

9. Data Retention

• Customers: Data is retained for 7 years after the last activity.
• Vendors: Financial records are retained for 10 years for tax compliance.

10. Governing Law

This policy complies with Nigerian laws. Any disputes shall be resolved under Nigerian jurisdiction.

Contact Us

For questions or requests, contact us at:
Email: [email protected]
Phone: 08109841426
Address: Overah Close, Off Shell Rd, Sapele, Delta State